SHIPPING & INSURANCE

Countries We Ship To

We are happy to announce that we now ship to All 50 states in USA and Canada. Starting from 24th Apr, 2017, we ship to Singapore as well!

 

Dispatch

Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 24 hours in our business days. In case we need to contact you or obtain further information from you in order to verify an order, we will notify you within 1 business day after you have placed the order. Under unforeseen circumstance that items are not in stock, your order will not be able to dispatch in 24-72 working hours, please allow us 2 to 4 working days extra for re-stocking the items of your order. If your order cannot be dispatched within 5 - 7 working days, we will inform you by email with an explanation as well as an estimated dispatch date.

 

Shipping Cost & Delivery Time to USA

eGlobal Central offers FREE domestic shipping  on orders to all 50 US states, Canada and Singapore. With our basic free courier shipping service, orders are normally delivered within 4 to 10 business days. In addition to our standard shipping services, we also provide a premium domestic shipping services for your selection during the checkout process. Additional shipping cost for the premium shipping service will be added to your total order amount.

 

Optional: Insured Shipping = 2% of Order Amount

Optional: 3-5 Business Days Shipping = $20 (fixed rate)
 

Please note that the above delivery times provided by our shipping courier. We cannot be blamed or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipping. Rest assured that eGlobaL will do our utmost to minimize any difficulties that could arise.

1 Free Delivery is offered only when a total order amount is at or above $50. For orders below $50, there is a fixed additional shipping cost of $20 per order.

2 Light Weight Accessories items are excluded from Free Shipping delivery. For more details, please refer to below section.

3 Deliveries to remote areas is subjected to an additional charge by courier of $25 (the charge will be reflected on checkout page). Click UPS & DHL for more information.

 

Shipping Cost & Delivery Time to Canada

eGlobal Central offers an economical way for customers to save on shipping orders to Canada. Orders are normally delivered within 4 to 10 business days (additional 2 to 3 business days for remote areas)

 

In addition to our standard shipping services, we also provide a premium domestic shipping services for your selection during the checkout process. Additional shipping cost for the premium shipping service will be added to your total order amount.

 

Optional: Insured Shipping = 2% of Order Amount

Optional: 3-5 Business Days Shipping = $20 (fixed rate)
 

Please note that the above delivery times provided by our shipping courier. We cannot be blamed or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipping. Rest assured that eGlobal will do our utmost to minimize any difficulties that could arise.

1 A flat rate of $10 of delivery charge on order is offered only when a total order amount is at or above USD$50. For orders below USD$50, there is a fixed additional shipping cost of USD$20 per order.

2 Light Weight Accessories items are excluded from Free Shipping delivery. For more details, please refer to below section.

3 Deliveries to remote areas is subjected to an additional charge by courier of USD$25 (the charge will be reflected on checkout page). Click UPS & DHL for more information.

 

Shipping Cost & Delivery Time to Singapore

eGlobal Central offers an economical way for customers to save on shipping orders to Singapore. Orders are normally delivered within 4 to 10 business days

 

In addition to our standard shipping services, we also provide a premium domestic shipping services for your selection during the checkout process. Additional shipping cost for the premium shipping service will be added to your total order amount.

 

Optional: Insured Shipping = 2% of Order Amount

Optional: 3-5 Business Days Shipping = $10 (fixed rate)
 

Please note that the above delivery times provided by our shipping courier. We cannot be blamed or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipping. Rest assured that eGlobal will do our utmost to minimize any difficulties that could arise.

1 Free Delivery is offered only when a total order amount is at or above $50. For orders below $50, there is a fixed additional shipping cost of $10 per order.

 

2 Light Weight Accessories items are excluded from Free Shipping delivery. For more details, please refer to below section.

 

 

Shipping Cost & Delivery Time to Mexico (CURRENTLY NOT AVAILABLE)

eGlobal Central offers an economical way for customers to save on shipping orders to Mexico. A flat rate of $10 and orders are normally delivered within 4 to 10 business days (additional 2 to 3 business days for remote areas)

 

In addition to our standard shipping services, we also provide a premium domestic shipping services for your selection during the checkout process. Additional shipping cost for the premium shipping service will be added to your total order amount.

 

Optional: Insured Shipping = 2% of Order Amount

Optional: 3-5 Business Days Shipping = $20 (fixed rate)
 

Please note that the above delivery times provided by our shipping courier. We cannot be blamed or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipping. Rest assured that eGlobal will do our utmost to minimize any difficulties that could arise.

1 A flat rate of $10 delivery charge on order is offered only when a total order amount is at or above USD$50. For orders below USD$50, there is a fixed additional shipping cost of USD$20 per order.

2 Light Weight Accessories items are excluded from Free Shipping delivery. For more details, please refer to below section.

3 Deliveries to remote areas is subjected to an additional charge by courier of USD$25 (the charge will be reflected on checkout page). Click UPS & DHL for more information.

 

* If the order is shipped to Mexico, the law requires that tax of 16% (Impuesto al Valor Agregado, IVA) be added to the order total including the amount of the shipping charge which will be collected by the courier partner at the time of delivery.

 

 

 

Light-weight Accessories

Light-weight accessories are listed below. If all items in an order are light-weight accessories (in a single order regardless of quantity and weight), there is a fixed additional shipping cost of $20 per order.  Please not that Registered Air Mail is the preferred shipping method for these type of orders and will normally take 7 to 18 days to arrive. Courier shipping service is applicable when the order contains one or more items which is/are not considered as a light-weight accessory.

 

 

LCD

Memory Cards (and Adaptors)

Flash Diffusers

Soft Compact Camera Bag, Cases & Pouch

Extended Warranty Card

Lens Adaptors, Lens Cases

Battery & Battery Grip

Filters

Watches & Fitness band

Lens Hood & Lens Cap

Remote Switch & Remote Controller

GPS Receiver & GPS Unit

Tripod Mount Ring

Photo Paper

DiCAPac Waterproof Case & Underwater Housing

Cable (HDMI ,USB)

Camera Strap

Cleaning Accessories (Kit, Cloth, Pen & Blower)

Card Reader

Tripod (Flexible/ Generic / JOBY Tripod)

Plantronics Bluetooth Headset

 

Liability of Courier

For orders shipped with the free standard shipping service, courier companies only cover  physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. eGlobaL is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.

 

Insurance

For orders shipped with Insured Economy Shipping or Insured Priority Shipping, eGlobal Central will cover in full, any physical loss or damage of the goods during transit up to the product value. You may opt for another shipment of the same goods as a replacement or a refund of product value. 
 
Below conditions are required in claming a full product value refund or replacement if you suspect your parcel(s) is/are lost:
1) You open the claim with us (reported by livechat, email or ticket system) within 10 calendar days* after the tracking is sent to you
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 
 
*Cases reported to us after 10 calendar days of the tracking provided, we cannot 100% guarantee that courier could open investigation for your parcels’ status. 
 
Below conditions are required in claiming a full product value refund or replacement for damaged good(s):
1) You open the claim with us (reported by livechat, email or ticket system) within 48 hours of receipt*, plus providing all photos of the package, including inner and outer box, courier bag, wrapped bubbles and the product photo
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 
 
*After 48 hours of receipt, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.

 

PO Box and Special Address Restrictions

As of currently, we apologize but we do not offer shipping to PO Box, parcel locker, hotel/motel (unless you are an employee) or freight forwarding address.

 

Remote Area addresses

Delivery to remote areas in the United States has no additional charge.

Deliveries to Puerto Rico and remote areas of Canada is subjected to an additional charge by courier of $25 (the charge will be reflected on checkout page). Click UPS & DHL for more information.

 

Customs

The prices shown on our website are Final if you ship your order to U.S., Canada and Singapore. There are no import fees and no hidden charges involved for the customer. The price you see on the website is the final price you pay for the product.

 
 
 

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