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RMA User Guide

To better serve you as our valuable customer and in order to deliver the quickest and most reliable services we have developed a new Return Material Arrangement (RMA) system therefore to provide the quickest possible response.

Before applying for the RMA service, it is very important that you have already read through our Terms and Conditions for the coverage of our Warranty Policy and Cancellation and Return Policy.

Please follow the below steps for opening a RMA case:


Step 1: Login your Customer Account

Sign in if you have account OR Create one if you do not:  


Step 2: Apply for RMA Service based on Order ID 

Fill in the required information including the order number, item model and the serial number of the item to be returned, The more and accurate information is given, the faster and easier the return process will be.



After you have clicked the "Submit" button, and uploaded the required photo(s), we will review your request and keep you updated via email.

You can aslo login to your account to check the progress on the page, where you applied for RMA services.

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