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Contact Us

FAQ

Visit our FAQ page to look for answers to "frequently asked questions".
 
 
Submit a Ticket for Enquiries 
You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.
**If you do not receive a reply within 24 hours, please kindly check spam folder and if you see our emails, un-mark it as spam to ensure that you can receive our future emails. Also, please ensure that you input your email correctly.
 
 
Request for Refund 
If you would like to return an item or to learn more about our warranty service, please click HERE.
 
 
General Public Holidays
eGlobal Central follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails, tickets) and Delivery of orders will be slightly delayed, usually not more than 1 working day.

Public Holidays in 2020

Every Sunday   Sunday
The first day of January 1 January Wednesday
Lunar New Year's Day 25 January Saturday
The third day of Lunar New Year 27 January Monday
The fourth day of Lunar New Year* 28 January Tuesday
Ching Ming Festival 4 April Saturday
Good Friday 10 April Friday
The day following Good Friday 11 April Saturday
Easter Monday 13 April Monday
Birthday of the Buddha 30 April Thursday
Labour Day 1 May Friday
Tuen Ng Festival 25 June Thursday
Hong Kong Special Administrative Region Establishment Day 1 July Wednesday
National Day 1 October Thursday
The day following the Chinese Mid-Autumn Festival 2 October Friday
The day following Chung Yeung Festival* 26 October Monday
Christmas Day 25 December Friday
The first weekday after Christmas Day 26 December Saturday

  


Our Details

Our office is located at the following address: 
 
eGlobal Central US
Total Apex Services Unit 1001, 10/F
Mira Place Tower A, 132 Nathan Road,
Tsim Sha Tsui, Kowloon, Hong Kong
Tel: +852 8199 0575
 
Please note that this number is only for administrative and marketing  purposes. No requests for information about our products or your order  will be processed.
For all inquiries, please email [email protected]
* Please note that the above address does not accept any return of goods
 
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