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Contact Us

FAQ

Visit our FAQ page to look for answers to "frequently asked questions".
 
 
Submit a Ticket for Enquiries 
You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.
**If you do not receive a reply within 24 hours, please kindly check spam folder and if you see our emails, un-mark it as spam to ensure that you can receive our future emails. Also, please ensure that you input your email correctly.
 
 
Request for Refund 
If you would like to return an item or to learn more about our warranty service, please click HERE.
 
 
General Public Holidays
eGlobal Central follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails, tickets) and Delivery of orders will be slightly delayed, usually not more than 1 working day.

Public Holidays in 2021

Every Sunday   Sunday
The first day of January 1 January Friday
Lunar New Year's Day 12 February Friday
The second day of Lunar New Year 13 February Saturday
The fourth day of Lunar New Year 15 February Monday
Good Friday 2 April Friday
The day following Good Friday 3 April Saturday
The day following Ching Ming Festival 5 April Monday
The day following Easter Monday 6 April Tuesday
Labour Day 1 May Saturday
Birthday of the Buddha 19 May Wednesday
Tuen Ng Festival 14 June Monday
Hong Kong Special Administrative Region Establishment Day 1 July Thursday
The day following the Chinese Mid-Autumn Festival 22 September Wednesday
National Day 1 October Friday
Chung Yeung Festival 14 October Thursday
Christmas Day 25 December Saturday
The first weekday after Christmas Day 27 December Monday

Our Details

Our office is located at the following address: 
 
eGlobal Central US
Total Apex Services Unit 1001, 10/F
Mira Place Tower A, 132 Nathan Road,
Tsim Sha Tsui, Kowloon, Hong Kong
Tel: +852 8199 0575
 
Please note that this number is only for administrative and marketing  purposes. No requests for information about our products or your order  will be processed.
For all inquiries, please email [email protected]
* Please note that the above address does not accept any return of goods
 
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