Last Update Date : 11th June , 2020
30 Days Return Policy
You can exercise the right to return a non-faulty order within 30 after Days of receipt of the goods provided that a request is submitted to us by a ticket within the aforementioned period. No reason would be required for the return.
If you wish to exercise your right of cancellation or return a non-faulty Product to us, you must take reasonable care of the Products prior to return. This means returned Products should not be used beyond what would be considered reasonable inspection and use of the Product and its functions, and thus the Products must not be damaged in any way.
Incorrect items, Defective items, and Dead on Arrival (DOA) within 30 Days
Please email or submit an RMA Ticket and obtain approval before sending us back the goods within 30 days from receipt of the goods.
For incorrect items received, upon returning, the goods must be unopened and unused in order for us to accept the return.
Shipping is covered for the return.
Returns without RMA approval will be considered as unwanted non-faulty returns and customers will be liable for any damage or loss of the returned items.
Return after 30 Days of receipt (up to 6 years)
Defective or Dead on Arrival item, after 30 days and within 6 months upon receipt, we reserve the right to repair, replace, or refund once proven fault on item by us on product when received.
After 6 months upon receipt, up to 6 years, it is up to the customer to proof the fault on item during receipt before we can accept a return for further assistance
Please refer to our warranty page for more information as most of our items have a 24-month warranty included within the purchase for most of our products.
Returning of goods
Please send us the goods back at original condition upon receipt, including all accessories and materials.
Please ensure to ship the goods back to us within 14 days from the date of submitting your return request, or approval by RMA.
Customers are liable for any loss or damage for the goods during return transit. Insured shipping is highly recommended.
Once we receive the return goods, we will perform inspection of the goods.
Refund will be submitted within 14 days upon receipt of the return goods, if the return request is accepted. A credit will be applied to your Credit Card or your original method of payment. A refund confirmation will be sent to you once we have submitted the refund.
Where you have purchased Products as a consumer you also benefit from statutory legal rights under the UK law covering the sale of goods that are defective or do not conform to specifications. These rights (including the right to repair, replacement or refund of the price in certain situations) apply to all consumers for 6 years (5 years in Scotland) of purchase. These rights apply to all goods you purchase from us, and as the seller of the products, you may enforce these rights against us, whether or not your goods are covered by our Warranty. Your legal rights are not affected by anything in these terms or in any other way. If you wish to invoke your legal rights, please contact our Customer Services by submitting a ticket or email us at [email protected]
eGlobal Central UK
Total Apex Services Room 4, Unit G,
9th Floor, Kwai Shing Industrial Building stage II,
42-46 Tai Lin Pai Road, Kwai Chung, NT, HK