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FAQ

Visit our FAQ page to look for answers to "frequently asked questions".

 

Submit a Ticket for Post-Sales Enquiries 

You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.
 

Request for Refund 

If you wish to return an item or want to know more about our warranty, please click here.
 

Business Hours

We work from Monday to Friday 10:00am to 7:00pm HK Time (except holidays).  During business hours, you could contact our Customer Service Team, otherwise, you may submit us a ticket .

 

General Public Holidays

eGlobal central follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails, tickets) and Delivery of orders will be slightly delayed, usually not more than 1 working day.

Should you need urgent assistance, please contact us by submit us a ticket  and we will try our best to provide our limited feedback as soon as possible.

 

Public Holidays in 2020

 

     
Every Sunday   Sunday
The first day of January 1 January Friday
Lunar New Year's Day 12 February Friday
The second day of Lunar New Year 13 February Saturday
The fourth day of Lunar New Year 15 February Monday
Good Friday 2 April Friday
The day following Good Friday 3 April Saturday
The day following Ching Ming Festival 5 April Monday
The day following Easter Monday 6 April Tuesday
Labour Day 1 May Saturday
Birthday of the Buddha 19 May Wednesday
Tuen Ng Festival 14 June Monday
Hong Kong Special Administrative Region Establishment Day 1 July Thursday
The day following the Chinese Mid-Autumn Festival 22 September Wednesday
National Day 1 October Friday
Chung Yeung Festival 14 October Thursday
Christmas Day 25 December Saturday
The first weekday after Christmas Day 27 December Monday
   

 

Our Details: 
 
Our office is located at the following address: 
 
eGlobal Central UK
Total Apex Services, Room 4, Unit G,
9/F, Kwai Shing Industrial Building stage II, 
42-46 Tai Lin Pai Road, Kwai Chung, NT, HK
 
+85281990575
*  Please note that this is only for administrative and marketing purposes only. No requests for information about our products or your order will be processed.
 
* Please note that the above address does not accept any return of goods

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