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Visit our FAQ page to look for answers to "frequently asked questions".


Submit a Ticket for Post-Sales Enquiries 

You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.

Request for Refund 

If you wish to return an item or want to know more about our warranty, please click here.

Business Hours

We work from Monday to Friday 10:00am to 7:00pm HK Time (except holidays).  During business hours, you could contact our Customer Service Team, otherwise, you may submit us a ticket .


General Public Holidays

eGlobal central follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails, tickets) and Delivery of orders will be slightly delayed, usually not more than 1 working day.

Should you need urgent assistance, please contact us by submit us a ticket  and we will try our best to provide our limited feedback as soon as possible.


Public Holidays in 2020


The first day of January 1 January Wednesday
Lunar New Year's Day 25 January Saturday
The third day of Lunar New Year 27 January Monday
The fourth day of Lunar New Year* 28 January Tuesday
Ching Ming Festival 4 April Saturday
Good Friday 10 April Friday
The day following Good Friday 11 April Saturday
Easter Monday 13 April Monday
Birthday of the Buddha 30 April Thursday
Labour Day 1 May Friday
Tuen Ng Festival 25 June Thursday
Hong Kong Special Administrative Region Establishment Day 1 July Wednesday
National Day 1 October Thursday
The day following the Chinese Mid-Autumn Festival 2 October Friday
The day following Chung Yeung Festival* 26 October Monday
Christmas Day 25 December Friday
The first weekday after Christmas Day 26 December Saturday


Our Details: 
Our office is located at the following address: 
eGlobal Central UK
Total Apex Services, Room 4, Unit G,
9/F, Kwai Shing Industrial Building stage II, 
42-46 Tai Lin Pai Road, Kwai Chung, NT, HK
*  Please note that this is only for administrative and marketing purposes only. No requests for information about our products or your order will be processed.
* Please note that the above address does not accept any return of goods

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