CANCELLATION & RETURN POLICY

 

Cancellation Policy
 

Effective date: May 07, 2015

 

Cancellation

You may only cancel your order when the order is still in processing status. Only cancellation requests made by the means of submitting a ticket will be acknowledged. We do not acknowledge any cancellation requests by any other means: i.e. through phone call or email.

You may still cancel your order if you have changed your mind; however in any event that the items are already packed or dispatched, an administration fee of USD$20 and a return shipping fee will be liable to you and be deducted from your refund.

Upon receiving the merchandise, you may still cancel the order under our 30 day return policy.

 

Duplicated order

In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.

 

Security Check

As part of our effort to protect the interests of both the buyer and seller, we may require you to provide further information or documentation to confirm the genuineness of your order. In any event that the aforementioned procedure is not completed within 5 working days after you have placed the order, your order will be automatically cancelled and all payments will be refunded.

 

Return Policy

 

30 Days Return Policy (Money Back Guarantee)

You can exercise the right to return a merchandise at your cost and opt for a refund within 30 days after receiving the merchandise provided that such request is submitted to us by ticket within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the merchandise to us. Your order(s) is/are eligible to a refund less an administration fee of USD$20 subject to below conditions:

 

1. Items were purchased from our website. (www.eglobalcentral.com)

2. A request for refund notification is submitted to by ticket and received by us within 30 days upon the final delivery of merchandise.

3. Items are returned attaching a copy of your receipt/invoice.

4. Items are returned attaching a copy of your return authorization number and form (along with the receipt/invoice).

5. Items are in brand new and undamaged condition* (with all original packaging including all accessories and other material(s)).

6. Items must be returned to our specified address within 14 days after our acknowledgement to your request.

 

 

Excluded items

Headphones, earphones and personal care items are not covered in this return policy due to health and hygiene issues.

Cameras with shutter count over 30 are not covered in this return policy

 

After we acknowledge and confirm your return request, we will arrange courier to pick up the items from delivery address of your order (unless otherwise specified) and have them returned to us, with and additional pick up fee deducted from your refund.

 

*Please kindly note that any headphones, earphones and personal care items would not be covered under this return policy due to health and hygiene issues.*
*Please Kindly note for any Apple LTE version products that has been activated due to quality checking or exporting requirements, the item would not be eligible for return for a replacement under our 30 Days Return Policy as the item is brand new and orginal.*

 

Return of a Faulty Item

You may return the merchandise to us if you find it faulty due to manufacturer fault, provided that the request is made within 30 days upon you receiving of the merchandise. We will acknowledge receipt of your request and advise you the proper procedure of returning the items to us. You may opt for a full refund or replacement subject to below condition(s):

 

1. Items are purchased from our website (www.eglobalcentral.com)

2. A request for return notification is submitted by RMA ticket and received by us within 30 days upon you receiving of the merchandise.

3. Items are returned with a copy of your receipt/invoice.

4. Items are in brand new condition (with all original packaging including all accessories and other material(s)).

5. Items must be returned to our specified address within 14 days after we have acknowledged your request.

6. Items returned are confirmed to be faulty after our inspection.

 

No restocking fee will be applied to a return if it meets all of the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.

 

After we have acknowledged and confirmed your return request, we will arrange courier to pick up the items from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.

 

Return of a Wrongly Delivered or DOA Item

If you find yourself having received a wrongly delivered or Dead on Arrival (DOA) items, you must notify us within 30 days of receiving the package. We will acknowledge receipt of your request and advise you the proper procedure of returning the items to us. You may opt for a full refund or replacement subject to below condition(s):

 

1. Items are not working straight out of the box. (DOA)

2. Items are not what you have ordered. (Wrong items)

3. For wrong items received, the items must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).

4. For DOA items, the items must be returned to us in original and undamaged condition with full and complete packaging including accessories and other material(s).

5. Items must be returned to our specified address within 14 days after we acknowledge your request.

6. Items returned are confirmed to be wrong or DOA after our inspection.

 

No restocking fee will be applied to a return that meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.

 

After we acknowledge and confirm your return request, we will arrange courier to pick up the items from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.

 

Further Notes

1. You must take all reasonable care of the items and return them in their original and undamaged condition.

2. Unless specified in the above Terms and Conditions, you agree to bear the cost(s) of returning the items to our specified address. If you choose to have your order refunded we will refund you the total amount paid less postage, within 72 hours. This does not affect your statutory rights.

3. We are not responsible for any physical loss or damage of the merchandise during return transit.

4. Consumables, perishables or items that are affected by hygiene are not eligible for return.

5. Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels may sometimes occur. If the following occurs within DOA period (30 days), then you can ask to replace the LCD:

- Three or more dead/bright pixels anywhere on the liquid crystal display.

- If there are only 2 dead/bright pixels they must be within 5mm of each other

6. We reserve the right to reject a return if it does not satisfy the conditions stated in the return policy.

7.  No restocking fee will be applied to return which meets all of the conditions stated above. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 5 or 6 stated above.

 

                      Order amount               Restock Fee

                      Below USD$300           USD$30

                      USD$300 or above      10% of order amount up to USD$300

 

 
 
 
 
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